Job Warranty Claim Handler (m/w) Klagenfurt-Villach Flowserve Control Valves - Jobangebote

Berufsbezeichnung: Warranty Claim Handler (m/w)

Arbeitsbeschreibung:
Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 18,000 employees in more than 55 countries, we combine our global reach with a local presence. 1 Warranty Claim Handler (m/w)

Position Description

The applicant will work in a team and handle customer complaints, repair- and site service requests and support the team in performing root cause analysis and generating claim reports.

Accountabilities

- Autonomous handling of customer complaints, repair and site service requests

- Interfacing with all required departments

- Support in securing and control of customer complaints-, repair- and service- process

- Support in continuous improvement of the processes considering lean management

- Gathering required information for analysis

- Failure and root cause analysis

- Provide reports, analysis and statistics as basis for corrective and improvements measures (KUVM, DMAIC)

- Contact for customer complaints, repairs and site service intervention

- Customer orientated problem solving by selection of efficient course of action

- Claim and repairs and service processing using ERP system

- Issue of final reports agreed with the customer

Required information pursuant to section 9 of the Austrian Treatment Act (GleichbehandlungsG): Minimum yearly gross remuneration as per collective agreement from 33,230.68 p.a. upwards overpayment depending on qualifications and professional experience.

Position Requirements

- Completed technical education / technical college / high school, preferably in Mechanical Engineering

- Min 5 years of professional experience. Experience with quality assurance, handling complaints and customer contact is an advantage

- High customer orientation and good communicative and negotiations skills

- Very good command of written and spoken German and English and preferably French

- Good working knowledge of MS-Office (Word and Excel)

- Experience with ERP Systems desired

- Cross department thinking

- Independent, structured working method and solution oriented way of - working

- Good analytical skills

- Ability to handle conflicts and capable to work under pressure

- Ambitions for further education

- Intercultural skills and competences (desirable)

* APPLICATION/EMPLOYER:

- Please send your written application to: Mrs. BA Roberta Bacci, Flowserve Control Valves GmbH, Kasernengasse 6, 9500 Villach, e-mail: villach-operation (at) flowserve.com Das Mindestentgelt für die Stelle als Warranty Claim Handler (m/w) beträgt 33230,68 EUR brutto pro Jahr auf Basis Vollzeitbeschäftigung. Bereitschaft zur Überzahlung.

Stunden pro Woche: 38,50

Angestelltenname: Flowserve Control Valves

Arbeitgeber-Adresse: Kasernengasse 6, 9500 Villach

Stellenkurzbeschreibung:
Akademische und vergleichbare Fachkräfte in Werbung und Marketing

Land: Österreich

Region: Klagenfurt-Villach

Vertragslaufzeit: Unbefristet

Vertragstyp: Vollzeit

Erforderliche Ausbildung: Fachschule

Erfahrung: Gefordert

Quelle des Stellenangebots:
AMS, Öffentliche Arbeitsverwaltungen, Österreich

Fahrerlaubnis: Nein

Wie Sie sich bewerben: Bewerbung + Lebenslauf an den Arbeitgeber